Week9 C09

Restaurant Dining Experience

• What is the existing experience? From different stakeholder P.O.V.? 
• What external/internal factors impact on the experience?
  - the food
  - waiter's attitude
  - condition of restaurant facilities
  - duration of waiting for the order
  -hygienic condition of the restaurant
  - service

• What aspects of the existing experience could be enhanced/augmented/supported with technology?
  - duration of waiting for the order
  -hygienic condition of the restaurant
• How would introducing technology in to this context change the experience?
  - Introducing technology in to both fine and casual dining will add its value. But it depends on the kind of technology. For example, if losing human service in fine dinning will also lose its value.
• What experience scenarios might you test with the technology?
  - having a device for ordering
  - use machine to clean tableware